Order tracking
Where's my PawPaw?
Paste your tracking number below, or read what happens between clicking buy and a parcel on your doorstep.
Straight away
Order confirmed
A confirmation email lands within a few minutes. If it hasn't, check your spam folder before anything else — that's where it is nine times out of ten.
1–2 business days
Packed and handed over
We pack your grinder, spare wheel and handbook, and hand the parcel to the carrier.
On dispatch
Your tracking number arrives
A second email brings your tracking number. It can take a day or so before the carrier's system shows any movement — that's normal, not a lost parcel.
Then
On its way to you
Your tracking page carries the carrier's own delivery estimate, and it stays more current than anything we could print here.
Track your parcel
Your tracking number is in your dispatch email.
Opens in a new tab, on this site. We pass on the number you type and nothing else.
No tracking number yet?
Then your order hasn't been dispatched yet — nothing has gone wrong. The tracking email is sent the moment the carrier takes the parcel, and it goes to the address you used at checkout.
Worth checking before you write to us: your spam folder, and whether you used a different email address at checkout than the one you're reading now.
Something doesn't look right?
If your tracking hasn't moved in several days, or it says delivered and nothing arrived, email hello@thepawpawco.com with your order number. A real person reads it.
And the 60-day guarantee runs from the day your grinder arrives — not from the day you ordered — so a slow parcel never eats into your trial.
Waiting is the worst part. While it travels, the handbook in your inbox is a 15-minute read that will make the first session go the way you want it to.
Read about The PawPawFree tracked shipping · 60-day money-back guarantee