Last updated: 2 August 2026
We sell one product, and we sell it on a promise: that your dog will let you do their nails. If that doesn't happen, we don't want your money. This policy explains exactly how that works.
The 60-day guarantee
You have 60 days from the day your order is delivered to decide. Not 60 days from when you ordered — from when it actually arrived. That is deliberate: the handbook that comes with your grinder asks you to go slowly, and a trial window that punishes you for going slowly would be a pointless guarantee.
If it hasn't worked out, email us at hello@thepawpawco.com with your order number and a sentence about what happened. We will refund the full price you paid, including any shipping you were charged.
You do not need to prove anything, film anything, or convince us. “It didn't work for us” is a complete reason.
Do I have to send it back?
Sometimes. When you contact us we will tell you one of two things: either that you can keep or pass on the grinder, or that we would like it returned. If we ask for a return, we cover the return shipping — we send you the instructions and the label. We will never ask you to pay to return a product that didn't do what we said it would.
Refunds go back to the original payment method. Once we approve one, your bank or card issuer typically takes a further 5–10 business days to show it on your statement. That part is out of our hands.
Damaged, faulty or wrong item
Check your order when it arrives. If the grinder is damaged, defective, or simply isn't what you ordered, contact us straight away with a photo and we will put it right with a replacement or a refund — your choice. This is separate from the 60-day guarantee and is not limited by it.
Your statutory rights
Nothing here reduces the rights you already have by law. If you are in the EU or the UK, you have a statutory right to cancel a distance purchase within 14 days of receiving it, for any reason or none. Our 60-day guarantee is offered in addition to that right, not instead of it. Consumers elsewhere keep whatever rights local law provides.
What this policy does not cover
- Damage caused by dropping the grinder, immersing it in water, or dismantling it.
- The grinding head once it has worn down through normal use. It is a consumable — which is precisely why a spare ships free in your box.
- Requests made more than 60 days after delivery. Ask anyway; we would rather hear from you late than not at all, but we can't promise the same answer.
Talk to us
Every refund request is read by a person, not a form. hello@thepawpawco.com