Last updated: 2 August 2026
What shipping costs
Nothing. Tracked shipping is included free on every order, to every country we ship to. No minimum, no threshold, no shipping line added at checkout.
Where we ship
We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Israel, the United Arab Emirates, Hong Kong, Japan, Malaysia, Singapore, South Korea, Norway, Switzerland, and across the European Union — Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
If your country isn't on that list, checkout won't let you complete an order. Email us and we'll tell you honestly whether we can reach you.
How long it takes
Orders are packed and handed to the carrier within 1–2 business days. Orders placed at the weekend or on a public holiday go out on the next business day.
After that, delivery time depends on your country and your carrier. Rather than print an estimate here that goes stale, we send your tracking number the moment the parcel is dispatched, and your tracking page carries the carrier's own live estimate.
One thing worth knowing: it is normal for tracking to show nothing at all for a day or two after you receive the number. The parcel has been handed over but not yet scanned into the network. It is not lost.
Tracking your order
You will get two emails: a confirmation when you order, and a dispatch email with your tracking number when the parcel leaves. You can look your number up any time on our Track Your Order page.
If the dispatch email hasn't arrived, check your spam folder and confirm which email address you used at checkout before contacting us — that resolves it the large majority of the time.
Customs, duties and taxes
Orders shipping outside the country of dispatch may attract import duties, taxes or customs handling fees levied by the destination country. These are set by your government, not by us, and they are the recipient's responsibility. We cannot predict them or reimburse them, and a parcel refused at customs is treated as a returned order.
Wrong address, or a parcel that never arrives
Please check your shipping address carefully at checkout. We can correct an address only before the parcel is handed to the carrier, so tell us immediately if you spot a mistake. Parcels returned to us because the address was incomplete or nobody could receive them are re-sent once, free.
If tracking has been stationary for an unusually long time, or it says delivered and nothing arrived, email hello@thepawpawco.com with your order number. We will chase the carrier, and if the parcel is genuinely lost we will replace it or refund you.
Questions
hello@thepawpawco.com — a person reads every one.