Contact

Last updated: 4 August 2026

One product, a small team, and a real person reading every message. There is no ticket queue and no chatbot.

Email us

hello@thepawpawco.com

We aim to reply within one business day. If your message is about an existing order, include your order number and the email address you used at checkout — it saves a round trip and gets you a real answer first time.

What people usually write in about

  • Where is my order? Look your tracking number up first on our Track Your Order page. Tracking often shows nothing for a day or two after dispatch — that is normal, and the parcel is not lost.
  • The 60-day guarantee. Tell us what happened in a sentence. You do not need to prove anything. See the Refund & Returns Policy.
  • Using the grinder with a nervous dog. Ask. The Calm Nail Day Handbook covers the warm-up week, but every dog is different and we would rather hear from you than have you give up.
  • Press, wholesale or partnerships. Same address, put the topic in the subject line.

Who you are buying from

The PawPaw Co.™ is a trading name of Pinecone Leads LLC, a limited liability company formed in the State of Wyoming, United States (Wyoming Filing ID 2026-001960967).

Registered and mailing address
Pinecone Leads LLC
75 E 3rd St, Ste 7
Sheridan, WY 82801
United States

Registered agent: WY Commercial Registered Agent LLC, 75 E 3rd St, Sheridan, WY 82801, United States.

Please note that this is our registered address for correspondence and legal notices. It is not a warehouse and not a returns address — parcels sent there will not reach us. If you need to return something, email us first and we will send you a label and the correct address.

A note on veterinary questions

We are happy to talk about technique, and we are not veterinarians. Anything we or the handbook tell you is general grooming education, not veterinary advice. If your dog has an injured, split, infected or bleeding nail, or you are worried about their health or behaviour, please speak to your veterinarian or a qualified fear-free trainer.